MoneySuperMarket comparison service privacy notice

Introduction

This comparison service (the "service") is provided by Decision Tech, a trading name of Moneysupermarket.com Limited ("we", "us", "our", or "MoneySuperMarket"). We act as a controller when providing this service.

This privacy notice explains how we collect; use; share; transfer; store; and protect your personal information when you use this comparison service.  It also explains how to contact us to find out what personal information of yours we hold; what we use it for; how you can correct any inaccuracies; and how you can request that we stop using it.

Please read this privacy notice carefully since once you use this service you will be regarded as having read and accepted its terms.

PLEASE NOTE: YOU HAVE ACCESSED THIS SERVICE THROUGH A PARTNER OF MONEYSUPERMARKET AND WE ARE NOT RESPONSIBLE FOR HOW THEY MAY USE YOUR PERSONAL INFORMATION THAT YOU PROVIDE TO THEM ON THEIR WEBSITE. WE STRONGLY ADVISE THAT YOU READ THEIR PRIVACY POLICY AND COOKIE POLICY.

Summary

• Below is a summary of some of the main terms of this privacy notice:
• Use of this service is strictly subject to this privacy notice. If you do not agree to its terms you must not use the service
• We may collect different types of personal information about you when you use this service including your IP address
• We will also collect information about how you use this service
• We will use your personal information to improve our services
• We will share your information as permitted by law
• Some of your personal information will be stored outside the UK
• You can ask us any questions about your personal information at any time by emailing dpo@decision.tech

About us

Our registered address is:

Moneysupermarket.com Limited

MONY Group House

St. David's Park

Ewloe

Flintshire

CH5 3UZ

Our company number is 3945937.

We take your privacy and the security of your personal information very seriously. We comply with the data protection laws and we are registered with the Information Commissioner's Office (Registration No. Z9133530).

How we collect information

• From you - Most of the personal information we collect will be direct from you when you use the services.
• From our suppliers - We will sometimes use other companies to collect and process your personal information on our behalf, for example, we may use IT service providers or market research agencies. Where we use third parties we will make sure that they commit to keeping your information safe.

The information we collect

When you use this service we may collect personal information about you. This will be collected directly from you or your use of our service. 

We may collect:

• your IP address when you visit the service or click on a link to go to a supplier's website
• details of your visits to this service and how you use our services through the use of cookies. Please see our cookie policy for more information.

How we use your information

• To analyse and improve our services  – We will use information of your visits to this service and how you use it so that we can devise ways of improving the layout of the service and create new services to make the experience more enjoyable and the easier to use. Legal basis: Legitimate interest to understand how people are using our website and services so that we may improve them.

Who we share your information with

We are part of the MONY Group and use a shared IT infrastructure which includes shared technologies, platforms, systems and tools and may share your personal data with other MONY Group entities.

When you use this service we may share your information with:

• Website and app-hosting services
• Website optimisation services
• Website usage services
• Email service providers
• Data management platform providers
• Customer relationship management services

We link to other companies' websites from this service (for example suppliers of mobile phones). We try to only include quality, safe and relevant links but we cannot guarantee or verify the content of any externally linked website. If you follow a link to any of these websites, please note that they should have their own privacy policies and we have not endorsed or approved those policies. We cannot be held responsible (and do not accept any responsibility or liability) for the uses to which any other company puts your personal information once you have left this service.

Where permitted by law, we may also disclose your personal information:

• to comply with any legal obligation, or to enforce or apply our rights and other agreements;
• to protect the rights, property, or safety of us, our group; our customers, or others; and
• to actual or proposed buyers of our business or assets and their professional service providers/other authorised

We may also exchange your personal information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we transfer your information:

It might be necessary to transfer your personal data outside of the UK to provide our services. We only do this if the UK government has determined a jurisdiction as adequate for data protection purposes or if we have put in place appropriate safeguards, for example the UK’s international data transfer agreement. You can request details of those safeguards by contacting us.

Automated decision making, including profiling

Our service does not make any decisions based on solely automated processing, including profiling that would produce any legal effects of similarly affect you.  If we introduce this technology in the future, we will update this privacy notice accordingly.

How long we keep your personal information

We keep your personal information for as long as is necessary based on the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of that data, the purposes for which we process it, whether we can achieve those purposes through other means, as well as legal, taxation, accounting and industry requirements and guidelines. We may delete your data sooner if you request erasure, but it may persist on backup or archival media for legal, tax, or regulatory purposes. When the need to keep your personal information ends, we either delete or anonymise it.

How to change your preferences

We will not send you any emails or marketing communications through your use of this service.

You can find information on how to turn off cookies, or change the cookie settings on your browser, by reading our full cookie policy.

Your rights

Under the UK GDPR, you have the right to:

• Request access to a copy of the personal data we hold about you (commonly known as a subject access request).
• Request correction of inaccurate or incomplete personal data that we hold about you.
• Request erasure of your personal data where there is no good reason for us continuing to process it (commonly known as the right to be forgotten).
• Object to processingof your personal data for direct marketing purposes, or in some circumstances, where we are relying on legitimate interests.
• Request restrictionof processing of your personal data in some circumstances, for example, while we investigate a complaint that the personal data we hold about you is inaccurate.
• Request data portabilitywhereby we will transfer your personal data either directly to you or to a third party in a machine readable format. This only applies to personal data provided by you that is processed by automated means on the basis of consent or contract.

How to contact us

If you wish to exercise any of the rights set out above, please contact dpo@decision.tech. You will not have to pay a fee to exercise any of these rights unless your request is manifestly unfounded or excessive, in which case we may charge a reasonable fee. Alternatively, we may refuse to comply with your request in these circumstances.

When contacting us, please describe the information you require and make sure that you tell us any email addresses you have used with us, as this allows us to trace all relevant information.

Depending on the nature of your request, we may ask you for your full name, your date of birth and your full address and documents to allow us to verify your identity.

We try to respond to all requests within one month but occasionally may extend this by two months if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you have any other queries or concerns about this Privacy Notice, or if you would like to contact our Data Protection Officer, you can email  dpo@decision.tech or write to the Data Protection Officer at Decision Tech a trading name of Moneysupermarket.com Limited, MONY Group House, St. David's Park, Ewloe, Flintshire, CH5 3UZ. You also have the right to complain to the ICO at any time, but we’d appreciate the chance to deal with your concerns first.

Changes to this privacy notice

We update our privacy notice from time to time so we suggest you review it each time you provide any personal information.  Any changes we may make in the future will be posted on this page and, where appropriate, notified elsewhere on the service.